Refund & Cancellation Policies
Like most Digital Multimedia Companies, Thomas Media Group cannot issue you a refund for the services that we render. This includes website designs, Internet marketing services, photography, videography/cinematography, social media, graphics work, print work, logo work, and content writing. We take a careful approach to helping you get the best Internet exposure possible. We guarantee use of the best SEO practices possible, using only “white hat” SEO techniques to help you grow your rankings and traffic. And if given a long-term opportunity, we do guarantee you’ll see higher rankings and traffic from all our efforts.
Thomas Media Group does not have control over the policies, and practices, of third party companies/websites such as, but not limited to, Google, Google My Business, Yelp, Trip Advisor, Expedia, Travelocity, Orbitz, Booking.com, Bed and Breakfast.com, or similar sites/directories. Thomas Media Group does not have control over third party social media companies and practices such as, but not limited to, Facebook, Twitter, Instagram, or similar businesses.
Client assumes all risk, responsibility for all client website(s) content, photos, social media content, and graphics. Client also assumes all risk, and responsibility, for content that is posted to any social media site, by Thomas Media Group, on the client’s behalf. Visit our client privacy page for more information.
Monthly Marketing Plans Cancellation Policy
Thomas Media Group clients on an ongoing monthly marketing plan may cancel their plan, with 30 days prior written notice. Thomas Media Group does not refund partial month payments. Cancellation only applies after the 30-day cancellation waiting period is over. Client will be charged for any work done during the 30 cancellation period.
Note: Clients who receive a new website design, as part of an ongoing monthly marketing plan, are not eligible to cancel their plan in the first 180 days. If the client cancels before the 180 day requirement, the total of all unpaid pending monthly charges will be owed.